- Check Your PSU
- Determine your system’s PSU wattage.
- Look at the PSU’s sticker for the maximum output wattage.
- Contact your system manufacturer directly.
- Determine your graphics card’s PSU wattage recommendation.
- Go to www.visiontek.com and search for your graphics card’s 900XXX P/N.
i. On the card’s product webpage, select “System Requirements”, and note the card’s PSU wattage recommendation.
- If your system’s PSU wattage does not meet or exceed the PSU wattage recommendation, you will need to upgrade your system’s PSU in order to use the graphics card in the system.
- Contact your system manufacturer to find a compatible PSU upgrade that meets or exceeds the graphics card’s PSU wattage recommendation.
- Checking Your BIOS
- Shut down your system and remove the graphics card from your system.
- Plug your monitor into the onboard output, or use a known working graphics card.
- Boot into your system’s BIOS by following your system manufacturer’s instructions, or referring to your motherboard manual.
- Take note of the BIOS version used.
i. Do not attempt to access your system’s BIOS unless you are already familiar with how to use it.
ii. VisionTek cannot support navigating, modifying, or updating your system’s BIOS.
- Contact your system manufacturer directly to locate the most recent BIOS update available and for assistance installing it.
- Test the Graphics Card In A Different System.
- Shut down your system and remove the graphics card.
- Install the graphics card in a different system (if available).
- Following steps above, check the system’s PSU and BIOS to verify it will support the graphics card.
- If the graphics card displays no output, contact support@visiontek.com or your vendor directly to process an RMA.